Refund & Return Policy

Who we are

Modernizmo muziejus operates at Donelaičio g. 13, Kaunas, Lithuania. We are responsible for the personal data you provide to us when booking a tour or contacting us. For questions about this policy, contact us at info@modernizmomuziejus.lt.

 

What data we collect

When you book a tour or purchase a gift voucher, we collect your name, email address, phone number, and payment information. When you contact us, we collect your name, email address, and the content of your message. We do not collect sensitive personal data.

Why we collect it and our legal basis

We use your data to process and manage your booking (contractual necessity), send you booking confirmations and reminders (contractual necessity), respond to your enquiries (legitimate interest), and comply with our legal obligations. We do not use your data for automated decision-making or profiling.

 

Who we share it with

We share your data only with service providers necessary to operate our business: our payment processor, our booking system (Amelia), and our hosting provider (Hostinger). All processors are GDPR-compliant. We never sell your data to third parties.

 

How long we keep it

Booking data is retained for 3 years for accounting and legal compliance purposes. Contact enquiries are retained for 12 months. You may request deletion at any time, subject to legal retention obligations.

 

Your rights

Under GDPR you have the right to access the personal data we hold about you, correct inaccurate data, request deletion of your data, restrict or object to processing, and request data portability. To exercise any of these rights, contact us at info@modernizmomuziejus.lt. You also have the right to lodge a complaint with the Lithuanian State Data Protection Inspectorate (vdai.lrv.lt).

 

Cookies

Our website uses essential cookies necessary for the site to function. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though this may affect site functionality.

 

Changes to this policy

We may update this policy from time to time. The current version is always available on this page with the date of last update.